SHIPPING
All orders are shipped from our studio in New Delhi, India.

As soon as you place an order, you will receive a confirmation email. Our standard shipping takes around 5-7 business days for dispatch. However, we recommend you to refer to the delivery timelines given specifically alongside product information as per each product.

Once your order has been dispatched, you will receive an email with a tracking number, which you can use to track your order on our shipping agents’ sites.

Domestic Shipping
We offer free shipping on all products when paid for online by credit card or debit card or net banking. For COD orders, flat fees of Rs 250 would be charged. Please allow 3-5 business days from dispatch of your goods to reach the destination.

International Shipping

Kanelle ships to almost all major countries - India, USA, UK, Belgium, France, Netherlands, Germany, Singapore, Australia and Italy. Shipping is calculated at checkout as per product weight for different zones. When you review your order in the checkout, you will see the total shipping amount for the items that you have selected. Please note Kanelle does not take responsibility if the packet gets held at customs or at any other point in the destination country.

Please allow 7-10 business days for international shipments.


RETURNS/REFUNDS/CANCELLATIONS
Before you return any of our products, please take a moment to understand what goes into making them. All our products are handcrafted with a lot of love and care, making each product special and unique. All the products go through a quality check before shipping.

We have made every effort to display as accurately as possible, the colours of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

RETURNS

  • Returns are only acceptable if informed to us within 48hours of receiving the product through email on support@kanelle-online.com or whatsapp on +91 9810507894.
  • If you are unhappy with your product we can offer a replacement or refund provided the product is returned in its original condition in tact with tags and its original packaging.
  • Return delivery expenditure to be borne by the customer for both domestic and international orders.
  • The returns will not be accepted on damaged, used, washed or stained items.
  • If you find anything damaged or ruined in transit on the receipt of the product, please reach out to us atsupport@kanelle-online.com 
  • The information regarding the damage or returns to be made must be sent out to us within a period of 48 hours from the time of receipt of the product.
  • We have a 7 days return policy for domestic orders and 14 days return policy for international orders.
  • We reserve the right to refuse returns that are received after 7 days of delivery for domestic orders and 14 days for international orders.
  • Sale products are final sales and are not eligible for return, refunds or exchange.
  • Returns will not be accepted on Custom size orders.
We recommend you to obtain the proof of shipment on return, as we will not accept the responsibility of packages lost/damaged in transit. Cost of return has to be borne by the customer. Once our QC team is satisfied with the returned product, you will receive an email confirming that your return has been accepted. Henceforth, we will initiate the process of refunds/replacements, as applicable.

REFUNDS
  • Refunds may only be issued in the same form as was utilised for payment.
  • Original or returns shipping charges are not refunded.
  • Please note the refunds may take up to 10-15 business days.
  • In case of an international order, the refunded amount to be equal or as per current exchange rate - whichever is lower.


CANCELLATIONS

If you wish to cancel your order, please write to us at support@kanelle-online.com within 12 hours of placing the order. Do mention ‘CANCELLATION’ in the subject and details of your booking order with product name in the mail.

*Please note that the returns, exchanges, refunds, cancellations will not be accepted by us on Kanelle products purchased/ordered from other locations such as Retail stores, exhibitions or other websites.

*Disclaimer : Kanelle Fragrances are not a part of our return/exchange policy


We request you to read the following in order to avoid any possibility of above:

  • Please provide correct delivery address with P.O Box and a valid contact number.
  • The courier agent will only make 3 attempts for delivery after which the product is returned to us and to make another delivery attempt, there will be an additional shipping charge.
  • Sizing issues. Please refer to our size guide for the same before purchasing.